Contact Us

We’re Here to Help

Have a question about an order, product, sizing, shipping, returns, or anything else? Our Pairsteps team is here to help.

Order Support

If you're contacting us about an existing order, please include:

Your order number
The email address used when placing your order
A brief description of your enquiry

Product & Sizing Questions 

Need help choosing a sneaker or finding the right size?Tell us which product you're interested in and we'll do our best to assist.

Shipping & Returns

For information about delivery times, returns and refunds, please visit our Shipping Policy and Refund Policy pages.

Contact Information

Email: pairstepssa@gmail.com

Business: Pairsteps

Business Address
3904 Botswana Street
Johannesburg, Gauteng
1632
South Africa

Phone: +27 65 059 7941

Customer Support Hours:
Monday to Saturday, 09:00 – 18:00 (SAST)

Our customer support team will respond as soon as possible during our business hours.

Pairsteps — Step Into the Right Universe of Sneakers.