Shipping policy
Shipping & Delivery Policy
Last updated: 18 September 2026
At Pairsteps, we work with trusted fulfilment and supply partners to process and deliver orders to customers across South Africa.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time includes order verification, fulfilment preparation and handover to the applicable delivery provider.
During exceptionally busy periods, processing may take longer. If a significant delay occurs, Pairsteps will communicate the relevant information to the customer.
2. Delivery Time
After processing, orders are generally expected to arrive within 7–10 business days
The estimated total timeframe from successful order confirmation to delivery is therefore approximately:
8–13 business days.
These are estimated timeframes and not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier operations, weekends, public holidays, weather, peak periods and other circumstances outside Pairsteps' reasonable control.
3. Delivery Areas
Pairsteps currently delivers to addresses within South Africa where our available delivery partners provide service.
Delivery availability may vary depending on the customer's location.
4. Shipping Costs
Applicable shipping charges are calculated and displayed during checkout.
Where a free-shipping promotion or minimum-order threshold applies, the applicable conditions will be displayed on the website or during checkout.
5. Tracking
Where tracking is available for an order, tracking information will be provided to the customer once the shipment has been handed over to the relevant delivery provider.
Tracking updates may take some time to appear after dispatch.
6. Delays
If an order is delayed beyond the estimated delivery timeframe, please contact Pairsteps so that we can investigate the shipment with the relevant fulfilment or delivery partner.
Pairsteps will work with the relevant partner to assist in resolving delivery issues.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If an incorrect or incomplete address is provided and this results in additional delivery costs, delays or a failed delivery, the customer may be responsible for applicable additional costs, subject to applicable consumer law.
8. Lost or Damaged Deliveries
If your order arrives damaged or does not arrive within the applicable expected timeframe, contact Pairsteps at:
Email: [pairstepssa@gmail.com]
Phone: 065 059 7941
Please provide your order number so that we can investigate the issue with the relevant fulfilment or delivery partner.
Where applicable, Pairsteps will handle the matter in accordance with South African consumer-protection law.
9. Supplier & Fulfilment Partners
Pairsteps may use third-party suppliers, fulfilment providers and courier services to process and deliver orders.
These partners may operate from different locations and delivery times may vary depending on the fulfilment and delivery route.
Customers will continue to deal directly with Pairsteps for customer-service and order-related enquiries.
10. Public Holidays and Weekends
Business days exclude weekends and South African public holidays unless otherwise stated.
Orders placed during weekends or public holidays may begin processing on the next business day.
11. Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded under applicable South African law, including the Consumer Protection Act 68 of 2008.
Where this policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail.