FAQS
🛒 1. How do I place an order?
Simply browse our store, select your product, choose your size, and click Add to Cart. Then proceed to checkout and complete your payment securely.
📦 2. How long does delivery take?
Delivery usually takes 2–5 working days depending on your location in South Africa. Once your order is shipped, you will receive a tracking number.
🚚 3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use it on our Track Order page or the courier’s website.
💳 4. What payment methods do you accept?
We accept secure online payments including:
- Debit/Credit Cards
- Instant EFT
🔁 5. Can I return or exchange an item?
Yes. You can request a return or exchange within 7 days of receiving your order, provided the item is unused and in original condition.
📏 6. How do I choose the right size?
Each product page includes a size guide. If you are unsure, contact our support team before ordering.
📞 7. How can I contact you?
You can reach us via:
We respond within 24 hours.
🔒 8. Is my payment secure?
Yes. All payments are processed through secure Shopify payment gateways with encrypted checkout.
🧾 9. I entered the wrong address. What do I do?
Contact us immediately after placing your order. If your order has not been shipped, we will update it for you.
📍 10. Do you deliver nationwide?
Yes, we deliver across all major cities and regions in South Africa.