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Processing: Orders are processed within 1–2 business days.

Delivery: Delivery within South Africa generally takes approximately 3–5 business days after dispatch. Delivery times can vary depending on location, courier capacity and other circumstances.

Once your order has been dispatched, tracking information will be provided where available.

At Pairsteps, we are committed to supplying authentic products. We work with established suppliers and take authenticity seriously throughout our sourcing and fulfilment process.

If you have any questions about a product's authenticity, please contact us before placing your order.

Changed your mind or received an item that isn't right? Our returns and exchanges are handled according to our Returns & Refund Policy.

Items must meet the applicable return conditions, including any requirements relating to condition, packaging and proof of purchase.

Please review our full Returns & Refund Policy before purchasing.

Sizing: Please check the available size options and our Size Guide before placing your order. If you're between sizes or unsure which size to choose, contact Pairsteps before purchasing.

Care: To keep your sneakers looking their best, avoid prolonged exposure to water, harsh chemicals and excessive heat. Use appropriate sneaker-care products and follow the care instructions for the specific material.